FAQ

Frequently Asked Questions

Below, you will find questions that we are asked on a regular basis. Some of these questions may be helpful to you. If none of your questions are answered in the FAQ, please call our office at (206) 299-2676.

Do you accept Insurance?
We do not accept insurance. The office does provide insurance compliant superbills at every appointment that you can submit yourself. Generally, most insurance companies will reimburse you some amount for your office visit, depending on your insurance carrier and your policy. Please contact your insurance carrier directly for details.

Is Dr. Marra accepting new patients?
Yes, currently Dr. Marra is accepting new patients. Please call our office at (206) 299-2676 to schedule your new patient consult.

How do I become a new patient?
Please call our office at (206) 299-2676. There is a deposit of $400.00 to schedule a new patient appointment with Dr. Marra. This deposit will be applied to the total fee of your initial appointment. These appointments may last from 1 – 1.5 hours. If you need to reschedule or cancel your new patient appointment, please call the office at (206) 299-2676 at least 3 business days (72 hours) before the scheduled visit. We are closed on Wednesdays, Saturdays and Sundays. For example, if your appointment is on a Friday, you will need to cancel or reschedule earlier in the week on Tuesday to receive a refund on your deposit. Leaving voicemail messages while the office is closed is not considered part of the 3 business days. We understand life happens and we try to be as flexible and accommodating as possible, however, your appointment time is reserved for you and we would appreciate it if as much advance notice is given 72 hours (3 business days) to cancel or reschedule your appointment. If you fail to cancel or reschedule within the appropriate amount of time, your deposit will be not refunded and your insurance company will not cover this fee.

How should I prepare for my first visit with Dr. Marra?
For all new patients, please arrive 15 minutes prior to your scheduled time. We suggest that you bring a notebook with you to take notes during your 60-90 minute consult, as well as a list of questions that you may have which can be addressed during your appointment. We ask that you please have all 4 of your consent forms filled out to the best of your ability before arriving (New Patient Intake, HIPAA, Informed Consent and Office Guidelines).

For all children under the ages of 18, we require all parents/guardians sign and date each consent form, otherwise Dr. Marra will be unable to see your child and the deposit of $400.00 will not be refunded or covered by your insurance company. Please bring previous labs or documents that you would like to have reviewed by Dr. Marra. Copies of your labs are not necessary as originals will be given back to you at the end of your appointment.

What is the cancellation fee?
Please be mindful when rescheduling or cancelling your appointment. We require at least 48 hours (2 business days) notice to cancel or reschedule your appointment for established patients, and 72 hours (3 business days) for new patients. For example, if your appointment is on a Friday, you will need to notify the office on Tuesday earlier in the week. Please keep in mind that the office is closed on Wednesdays, Saturdays and Sundays. There is no charge for appointments canceled or rescheduled within the appropriate amount of time. A fee of $400.00 will be charged if you decide not to show up, cancel or reschedule without proper notice. Insurance will not cover this fee as it is the patient’s responsibility to maintain appropriate office visits. If you are running late, please give our office a call at (206) 299-2676 to determine whether or not you can keep your appointment.

Do you draw blood in your office?
We do not provide phlebotomy services in the office. All labs must be done at various labs outside of the office. Labs are not included in your consult fee with Dr. Marra. Certain labs will take your insurance. Please call your insurance company for more information about coverage.

Does Dr. Marra treat children?
Yes, she does. Dr. Marra treats children of all ages.

Am I able to have a Phone Consult or a Telemedicine appointment with Dr. Marra?
Phone consults and Doxy.me appointments are provided for established patients that have been seen at least once before by Dr. Marra. These appointments will be assessed on a case by case basis before they can be made. For all phone consults, Dr. Marra will call you at the scheduled time. For all Doxy.me appointments, we encourage you to video call Dr. Marra at your scheduled time to initiate your appointment. All appointments will receive a reminder at least one day before from the office. Fees for telemedicine are the same as in office visits.

Am I able to receive my test results before seeing Dr. Marra?
No, you are not able to receive test results before they are reviewed with Dr. Marra. Please do not call the office requesting test results. Test results will not be given to you over the phone, or mailed to you before they are reviewed with Dr. Marra. Please make an appointment with the office to review your test results. Thank you for your understanding.

How do I refill my prescriptions?
Please call your pharmacy directly for all prescription refills. Your pharmacy will fax us and refills will be authorized within 24 – 48 hours. We are closed on Wednesdays, weekends and all major holidays.

What if I have an emergency?
Please call 911 or go directly to the Emergency Room if you have an emergency. Dr. Marra’s personal line is for medical emergencies only during non-office hours. Please be respectful when contacting Dr. Marra’s personal line, as a fee will incur for all emergency phone consults. All other non-emergent medical and administrative contact can be made by calling the office at (206) 299-2676. We ask patients/parents/guardians to please have their voicemail inbox set up and not full when Dr. Marra returns a call. We appreciate your cooperation. Please DO NOT text Dr. Marra during business hours.

How do you handle payments?
We accept payment by Cash, Check, Visa, Mastercard and Debit. The patient is responsible to pay any billed amount by Dr. Susan L. Marra during their visit. Failure to pay any outstanding amount upon receipt of a third and final statement will subject the account to be forwarded to a collection agency, with any additional fees charged by the collection agency added to the original amount owed. It is understood, and agreed that in the event that an overdue balance is referred to a collections agency or attorney for recovery of fees, the patient is fully responsible for any and all costs incurred, including, but not limited to attorney fees. At this time, we do not offer a sliding fee scale.

Where do I get supplements?
You are welcome to purchase supplements online, other dispensaries or health food stores. EcoMedica is the dispensary located in Dr. Marra’s practice. EcoMedica is able to mail items purchased and paid in full plus postage to all patients needing supplements. Patients are responsible during their appointments to discuss their treatment plan and supplement needs accordingly with Dr. Marra. Unfortunately we cannot be responsible for your reception of items shipped to you. We do not refund or replace damaged or missing items.

We do provide refunds within 30 days of purchase date with original sales receipt. There will also be a 25% re-stocking fee and item(s) cannot be damaged, opened or altered in any way. We do not refund or exchange item(s) that we no longer carry.